Privacy Policy

When you visit our wellness center or use our services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and billing information when you book services or become a member
• Health Information: Basic health questionnaires, emergency contact information, and any medical considerations relevant to wellness services (with your explicit consent)
• Usage Information: Information about how you use our facilities, services, and website
• Communication Preferences: Your preferences for receiving communications from us

You can visit our website anonymously, but creating an account or booking services requires some personal information.

We use the information we collect to:

• Provide Services: Schedule appointments, process payments, and deliver the wellness services you've requested
• Improve Experience: Personalize your experience and improve our facilities and services
• Communication: Send you important updates about your membership, appointments, or services (you can opt out of promotional communications)
• Safety: Ensure the safety and security of our facilities and members
• Legal Compliance: Meet any applicable legal or regulatory requirements

We do not sell your personal information to third parties. We only share information as described in this policy or with your explicit consent.

We implement robust security measures to protect your personal information:

• Secure Servers: All sensitive data is stored on secure servers with encryption
• Payment Security: We use industry-standard SSL encryption for all financial transactions and do not store complete credit card information
• Access Controls: Only authorized personnel have access to personal information, and only for legitimate business purposes
• Regular Audits: We regularly review and update our security practices

While we implement strong security measures, no system is 100% secure. We continuously work to protect your information and will notify you of any significant data security incidents as required by law.

Our website uses cookies and similar technologies to:

• Essential Functions: Enable core website functionality like user authentication and shopping cart features
• Analytics: Understand how visitors use our website to improve user experience (we use privacy-focused analytics)
• Preferences: Remember your preferences and settings

You can control cookie settings through your browser. Disabling certain cookies may limit some website functionality. We do not use cookies for advertising or tracking across other websites.

We may share your information only in limited circumstances:

• Service Providers: Trusted third-party service providers who help us operate our business (payment processors, appointment systems, etc.) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or to protect our rights, property, or safety
• Business Transfers: In the event of a business sale or merger, with appropriate privacy protections
• Emergency Situations: To protect the health, safety, or rights of our members or others

We never sell your personal information to marketers or advertisers. Any third-party links on our website have their own privacy policies, which we encourage you to review.

You have important rights regarding your personal information:

• Access: Request to see what personal information we have about you
• Correction: Request corrections to any inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your information in a portable format
• Communication Preferences: Opt out of promotional communications at any time
• California Residents: Additional rights under the California Consumer Privacy Act (CCPA)

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

For wellness services involving minors (13-17), we require parental consent and may collect limited information necessary for safety and service delivery.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Email Notification: Sending an email to your registered email address
• Website Notice: Posting a prominent notice on our website
• In-Person Notice: Notifications at our wellness center for significant changes

Continued use of our services after any changes indicates your acceptance of the updated privacy policy.